FAQ's

Frequently Asked Questions. If you don’t find the information you need please call us +44(0)115 970 1303

Bookings

How can I make a booking with Lace Market Apartments?

Please contact us directly at +44(0)115 9701303 or email us at enquiries@lacemarketapartments.com.

Alternatively, you can book here on our website. Once you have chosen your preferred apartment room and dates of stay, simply click here. Or click the ‘Book Now’ button on the top of this page! 

How can I modify my booking?

If you need to modify or cancel an upcoming reservation, please call us on +44(0)115 970 1303, or email us on enquiries@lacemarketapartments.com. If your reservation was made through a third-party site, we ask that you contact them with your request in the first instance.

Where can I ask about my booking that I have made using an online travel agency?

Please contact us on +44(0)115 970 1303 or alternatively, email us at enquiries@lacemarketapartments.com if you have any questions regarding bookings with OTA’s (Online Travel Agency). 

Can I make any special requests for my stay?

Yes, we would be more than happy to make necessary arrangements that you would like. Please make requests at the time of booking and our team will be delighted to accommodate this, where possible. If you require something during your stay, let our team know and we will do our best to assist you. Contact us on +44(0)115 970 1303 or enquiries@lacemarketapartments.com.

Location

How far away are the apartments from the city?

Our Pilcher Gate, Huntingdon Street and St Mary’s Gate properties are in the heart of the city centre, within 3 minutes of all necessary shops (i.e. Tesco, Sainsburys) and restaurants.

Pelham house is only a short bus ride away from the city centre.

Are there any shopping areas nearby?

The Victoria Centre shopping centre is a short 5-minute walk away from our Pilcher Gate, St Mary’s Gate and Huntingdon Street apartments. You will discover more exclusive shopping on Bridlesmith Gate. There you will find plenty of shops, pharmacies, and restaurants

What is there to do or see around the Lace Market Apartments building?

There are many restaurants, bars, pubs, clubs, cafes and eateries catering for all tastes nearby our properties. These can be seen here.

Do I need to pre-book car parking at Lace Market Apartments?

For our Pilcher Gate, St Mary’s Gate and Huntingdon Street apartments, yes. Please make and pay for your parking arrangements prior to checking in. Please contact us on +44(0)115 9701303 or enquiries@lacemarketapartments.com to arrange this.

General Information

Do you provide luggage storage?

Luggage storage is usually available free of charge at Pilcher Gate and can be organised in advance of your stay.
We currently do not have luggage storage for Huntingdon Street or St Mary’s Gate apartments. However, if you are arriving early or would like to check out late and would like to leave your luggage in our city centre basement office at 16 Pilcher Gate, you can arrange for this by calling +44(0)115 970 1303 or enquiries@lacemarketapartments.com

Do you have laundry facilities?

Yes. In our Pilcher Gate apartments, we do have free to use washing machines and tumble dryers. The laundry room is located on the first-floor landing on the rear stairs of the building. Our Huntingdon Street and St Marys Gate apartments have their own washing machines included in the price you pay.

What do you do to stay environmentally conscious?

Did you know that 90% of our guests turn out the lights and put the heating down before they leave their apartments?

At Lace Market Apartments, we like you, do all we can to help make the world the children will inherit a better place. To do our part, we have taken measures to lessen waste. We have added refillable soap dispensers, replaced light bulbs with LED when needed and ensured that we have one rubbish collection per week rather than daily. Long term guests have weekly cleans as opposed to daily. We believe that every little helps and hope that all these small efforts will make a difference to our children and the beautiful world they will inherit from each of us.

House Rules

Can I smoke in these apartments?

Strictly NO SMOKING in all apartments (Pilcher Gate, Huntingdon Street and St Mary’s Gate). If you’d like to smoke, please do so outside. Any guests smoking (any substance), using candles, or cooking on open camping stoves in any part of the building will forfeit their security deposit and be asked to leave immediately with no refund.

Can I bring a pet?

Strictly no pets allowed.

Can I have a party in your apartment?

No parties allowed in our apartments

Your Stay

How do we enter the building?

Your all important arrival details, codes and how to find and access your apartment will be sent to your email address on the morning of your arrival.

How do I gain access to my apartment?

All our apartments are self check in. Your all important arrival details, codes and how to find and access your apartment in the building will be sent to your email address on the morning of your arrival.

What time should I check out?

Unless you have booked for a late check-out, our usual check-out times are 10am (10:00) or before. If you do require a late check-out, please call LMA +44(0)115 970 1303 or CSS +44(0)115 934 6230.

What are the cleaning arrangements?

Cleaning is an additional service; it will cost £45 per clean and refresh. If you would like your apartment refreshed, please get in touch +44(0)115 934 6230 and we can organise a clean for you.

We do offer free mid-stay cleans, for those staying with us longer than a week. This includes vacuuming throughout your apartment, clean fresh towels and your bed made with clean freshly pressed bed linen. This service is provided after the first week of your stay.

Do you do daily apartment cleans?

We do not provide daily apartment cleans due to us being a serviced accommodation provider and not a hotel, this keeps our rates competitive and helps our beautiful planet in many ways.

How to use the washing and drying machines?

Instructions are provided on the wall in the laundry room. You are required to use your own washing compound or tablets as we do not provide them.

When are the fire alarm tests?

The fire alarm will be tested every Tuesday morning. If you hear the alarm sound outside of this time, please vacate the building by your nearest ‘Emergency Escape Route’ – this is shown on the inside of your apartment door and will be sent to your email address. Please do not stop to collect personal belongings. Once outside, please call 999 and ask for the Fire Service.

Do you provide luggage storage?

Luggage storage is usually available at Pilcher Gate and can be purchased in advance – our guests get 5% discount on this service. 
We currently do not have luggage storage for Huntingdon Street apartments or Pelham House. However, if you are arriving early or would like to check out late and would like to leave your luggage in our city centre basement office at 16 Pilcher Gate, you can arrange for this. If you need to arrange luggage storage, please call us on 0115 970 1303, use the chat function in our guest communications app or send us an email on enquiries@lacemarketapartments.com.

Do studio rooms have kitchen space?

Your rooms will have a designated kitchen area with a microwave oven, toaster, kettle, refrigerator and all crockery and cutlery. You will also have access to a communal kitchen if required. 

Who do I speak to if I have any issues?

We are more than happy to help if you have any queries or reasonable requests. For quicker responses, please contact on +44(0)115 970 1303.

After your departure

When do I get my deposit back?

Your security deposit is taken through an automated system and is held for 3 days after you check out. We don’t touch this money; it is held in an ‘in between’ stage. The reason for this is in case of a claim by us, due to damage or theft from the apartments. After this time, we have no access to your deposit money.

What happens if there is no claim?

This type of transaction is known as a ‘reversal’ and you, the customer, won’t see a refund credit on your statement. Instead, you will just see the original authorisation drop off your statement entirely after a few days. Usually within 7 days of departure. There will be no payment and no refund. It will appear as if the whole transaction never happened. If you require further proof, please talk to your bank or card issuer in the first instance as they will be able to confirm the above to you. If after speaking to your bank, you need any further information, please call us on 0115 934 6230 or use the chat function on our guest communications app.

I've left something behind! Can I get it back?

Items will be held for 14 days from departure, then disposed of if unclaimed. If you have left an item of clothing, a phone adapter, jewellery, or something else in one of our apartments, please get in touch with us as soon as possible to arrange for it to be sent back to you at your cost. Please call on 0115 970 1303, use the chat function in our guest communications app or email us on enquiries@lacemarketapartments.com.

Where can I leave a review about my stay?

We hope you have enjoyed your stay and would love to hear about it. We invite our guests to leave a review on Google, Booking.com and TripAdvisor.

Still Have Questions?

Not to worry, we are more than happy to answer any further enquiries you may have. Please fill in the form below or call now to find out more about our long term and short term serviced apartments in Nottingham.

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